Truphone comes out on top at 15th annual Global Top Ranking Performers Awards

Service that gets recognised

Here at Truphone, we commit to service. Real service. Service that lasts beyond the sale. Service not just for when something goes wrong.

We’re thrilled that this commitment has been recognised at the 15th annual Global Top Ranking Performers Awards from ContactCenterWorld.com where Truphone has been announced as EMEA’s Best Customer Service Team for the in-house category.

Alongside this achievement, Truphone is also set to win the World’s Best Service Team, yet again, at the same Awards.

The Global Top Ranking Performers Awards are the only truly global awards program. Established back in 2006, it is now regarded as the most prestigious industry award program.

This is not the first time Truphone’s world-class service has been recognised as award-winning:

• Back in 2014, Truphone won the Region’s Best Service Team in APAC and
• EMEA and World’s Best Service Team by the same award-giving body,
• as well as winning the Best Business award (UK) - Best Customer Focus in 2018.

The Truphone difference

While we’re thrilled to have our service recognised, for Truphone, providing exceptional service is simply built into our DNA. Unlike standard mobile operators, we pride ourselves on second-to-none service. Our NPS score is consistently above 50—which is virtually unheard of in the telecoms industry.

Our in-house customer service team operates 24/7, 365 days of the year and are available by phone, email or chat in every language that we operate in. So, if our customers are up in the middle of the night with a problem, so are we.

We also have dedicated teams of local customer success managers, in the countries where our customers operate, to help with everything from onboarding experiences and onwards, to regular service reviews, to SPOC for escalations and problem shooting.

With excellent response times, the ability to work easily across borders and support from all specialists (network, security, engineers, billing specialists)—Truphone customers get a top-class experience wherever or whoever they are.

Despite our global nature, we’re a relatively small company, and our executive team remains heavily involved with all our customers: from immediate decision-making to being involved in problem-solving.

We’re dedicated to customers, across the entire business.

Final thanks

Truphone would like to thank ContactCenterWorld for this important recognition and, above all, our fantastic team who work tirelessly every day to make Truphone’s service exceptional.