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Comply with regulations
Ensure evidential weight for regulations like MiFID II, FCA, COBS, FINRA and CFTC.
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Unchanged user experience
Keep existing devices plus features like call waiting, GSM conferencing and voicemail.
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Global by design
Record your users worldwide using our unique network and our patented Call Forking.
HOW OUR IN-NETWORK SOLUTION WORKS
Most mobile voice recording services use apps to record calls, which can cause connection delays, in call-latency and reduced phone functionality. As a result, some staff may not use the technology, breaching regulations.
Instead of capturing traffic on the device, or uploading it to a remote server, Truphone Mobile Recording routes all calls and SMS via our unique patented Call Forking technology. So there is no degradation and no risk to compliance.
CALL FORKING TECHNOLOGY BOOSTS QUALITY
When traditional mobile operators record global calls they're expensive as they're treated as two international calls: one to the recording suite; one back home. The call quality suffers as data travels further and latency may mean some calls aren't compliant.
By contrast, our patented Call Forking technology handles calls at a nearby point of presence (POP) with only the recorded stream routed back home. As the call itself isn't diverted, both users can enjoy a high quality call with no delays, or roaming costs.
A SEAMLESS GLOBAL RECORDING SOLUTION
Most mobile operators only offer mobile voice recording in the country they're based in – usually just the UK, or US. Truphone Mobile Recording is powered by our unique, unified global infrastructure. We're the only provider to offer a single global recording architecture that seamlessly and securely captures and stores calls and SMS across 196 countries and territories.
SOLVING THE SMS COMPLIANCE CHALLENGE
Truphone's Global SMS recording solution enables financial institutions to overcome the BlackBerry migration challenge by ensuring recorded SMS. For many financial institutions that are transitioning away from BlackBerry to iOS and Android, their SMS communication will no longer be recorded, resulting in non-compliant communications and hefty fines. Truphone Mobile Recording is the market leading solution that works globally and across devices to ensure every SMS is recorded and securely stored.
Trusted by 10 of the world’s top 12 banks
Choose the best compliance for your business.
Cloud or On-Site Deployment Options
You can securely record, encrypt, store and manage your information in our secure hosted cloud environment. Or you can choose to integrate with your enterprise recording infrastructure (NICE, Verint, VERBA or Actiance).
Tried and Tested by ten world-leading banks
Truphone Mobile Recording is used by 10 of the 12 world's largest investment banks, plus over a 100 financial institutions. As well as complying with regulations like MiFID II, they enjoy better call quality and faster download speeds for lower rates thanks to Truphone's unique mobile network.
Truphone Mobile Recording FAQ
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Can I start recordings with a compliance message?
Yes. MiFID II states you must start recordings with a compliance message – and we give you different ways you can do this. Where required, we can automatically play a compliance message at the start of the call so everyone knows the calls are being recorded. You can also opt for continuous in-call beeps if you prefer.
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Where are my calls and messages stored?
Our global approach makes Truphone Mobile Recording hugely customisable to the needs of individual businesses. You can opt for a hosted recording solution within a resilient, cloud-based storage service in one of our three regional hubs: EU, US and APAC. You can also choose an on-site recording solution, which integrates with your enterprise infrastructure. Either way, your recordings are securely encrypted and automatically managed.
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Are my voicemails recorded?
Yes. If someone leaves a voicemail for one of your employees, we'll record and store this in the same way as a normal phone call. If your employee listens to this message, we'll also record this.
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Can I use Truphone Mobile Recording with my existing mobile service supplier?
No, our mobile voice recording solution is part of our unique global network so you can't benefit from it separately. Switching to Truphone is just like switching to any other network – and your employees can, of course, keep their existing numbers. If they travel outside the UK, your organisation's monthly bill is likely to be substantially less per month than your existing supplier, even with the addition of Truphone Mobile Recording.
