We’ve been recording mobile voice since the beginning – 2009 – and have certified implementations with market-leading recording platforms, including NICE, Verint and Actiance. We have proven expertise in partnering to deliver a solution that integrates with your existing compliance infrastructure.
The Truphone Mobile Recording platform is present across six data centres in the EU, US and APAC. From our points of presence (POP) we interface to your storage vault, with several resilience options, via your choice of private circuit or VPN.
We never hold voice for recording 'at rest' within Truphone, so you can be confident your oganisation has full control. It's the responsibility of your organisation to take the live voice stream, recording, storage and subsequent chain of custody within existing systems. In addition, we never hold SMS or metadata 'at rest'.
Our phone call recorder presents voice recordings as industry-standard SIP/RTP traffic and present SMS via email or Secure FTP. We can also present metadata to link voice with SMS by email, Secure FTP or REST API, depending on your integration requirements.