Truphone launches suite of mobile communication solutions for finance industry

Today, Truphone is proud to announce the launch of a suite of connected mobile communication solutions designed to address the specialist communication and compliance requirements of global banks and financial institutions.

The suite – Truphone for Finance – delivers the resilience, scale, global reach and capability required to meet the rapidly evolving mobile communication demands of the global financial markets.  

At its core, Truphone for Finance provides the industry with a single global supplier of mobile connectivity for the first time. Its unique, globally distributed, centrally controlled mobile network is complete with one billing system, one customer service environment, one security environment and one compliant capture and recording platform. This enables the financial community to consume a completely native service across nine of the world’s financial hubs and a recording service in a further 20 countries spanning four continents—all from just one provider.  

The Truphone for Finance platform offers extensive and flexible global mobile plans, combining the ability to eliminate roaming charges entirely in over 100 countries with the facility to share massive data bundles across thousands of users—increasing the predictability of monthly and annual spend.

Through its global platform, customers are furnished with real-time access to their users’ consumption of voice, data and SMS. The platform also enables real-time alerts and controls which curtail excessive individual usage. These tools allow firms to proactively manage spend and eradicate the impact of commonly uncontrolled expense volatility.

With a vertically integrated global team dedicated to supporting its finance customers, Truphone for Finance has tailored its service environment to specifically support the needs of the financial markets. Its award-winning in-house customer support division provides 24/7 support in six languages. Truphone for Finance also provides bespoke support solutions for its finance customers. This includes a support desk to manage desk protocols, program management, VIP support and dedicated service delivery management.

Truphone is also developing a market-leading service and compliance monitoring and assurance platform that will enable the rapid identification and resolution of service issues —providing confidence that everything that needs to be recorded is recorded.

Underneath the Truphone for Finance umbrella lie new innovations which help solve many of the challenges faced by the banking industry worldwide. These include Truphone MultiLine, a solution which enables secure implementation of bring-your-own-device (BYOD) policies; WhatsApp, WeChat and Line recording for more extensive compliant capture and; secure mobile endpoints for Microsoft Teams to ensure unified and optimised remote working environments.  

Paul Liesching, Global Head of Sales, Financial Markets at Truphone said: “The pace of technological change within the financial markets has been significant over the last 10 years but exponential over the last six months. This swift transition has unmasked some notable gaps in the provision of communications solutions to financial customers—requirements now demanded as the industry adjusts to this new world. That’s why we’re launching Truphone for Finance: to support the finance community by enabling better communication globally for the next decade and beyond.”